Frequently Asked Questions
Everything you need to know about your strange journey with us.
What is the processing time for my order?
Most orders are processed within 2-4 business days. During limited edition drop events, please allow up to 7 business days for our team to prepare your package for shipment.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
What is your return policy?
We accept returns on unworn and unwashed items within 30 days of delivery. Please note that certain items, such as intimate apparel and final sale products, are not eligible for return.
How do I know which size to order?
Each product page features a detailed size guide. Our apparel typically follows a standard fit, but we recommend checking specific measurements to ensure the perfect strange fit.
Are your products ethically manufactured?
We are committed to quality and ethics. We work closely with our manufacturers to ensure fair labor practices and utilize high-quality materials that stand the test of time.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.